Determination to make a difference

Here is a note from a community partner about one of our Adult Protective Investigators. The partner organization worked with DCF on behalf of a resident who needed to be moved to an Assisted Living Facility (ALF) to receive the care she needed:

“The protective investigator went above and beyond any DCF Investigator I have ever worked with. There was not one day we were not in contact with each other and the physician in an attempt to ensure [the resident] was taken care of. Many other DCF Investigators would have rightfully taken the fact that the physician had not completed the paper[work] within 30 days, and closed the case. This physician (who made the initial complaint) tried to minimize and skate around any responsibility for his patient. The API absolutely refused to allow this and held him accountable for his report and his lack of action. She contacted anyone and everyone who could assist with acquiring the necessary paperwork. We brainstormed daily about how and what we could do to ensure [the resident] did not ‘fall through the cracks.’ When I say to you she went above and beyond, I am NOT exaggerating. This lady was like a bulldog advocating and fighting for [the resident] and the care she required.”

The community partner said the API even assisted in packing the patient’s belongings, and reassured the resident who was feeling distressed about the move.

This API’s determination to make a difference is truly what made a difference.

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